Resume examples by job

• Defined and prioritized the roadmap for a B2B platform, growing annual recurring revenue by 35% in a year

• Led a cross-functional team of 9 to launch a self-service onboarding flow that raised activation by 22%

• Introduced quarterly OKRs and a shared metrics dashboard, aligning 3 teams around retention goals

• Ran pricing experiments that increased average deal size by 15% without hurting conversion

• Ran 30+ customer interviews to validate a new feature set, cutting planned scope by 40% before build

• Reduced churn by 10% by analyzing usage data and shipping 4 targeted improvements to the core workflow

• Launched a mobile app MVP in 12 weeks that reached 50,000 monthly active users within 6 months

• Handled 60+ calls, chats and emails per day while keeping a 94% customer satisfaction score

• Resolved 85% of issues on first contact by building strong product knowledge and using the knowledge base

• Retained 70% of customers who called to cancel by offering tailored solutions

• Named Agent of the Month 4 times in a team of 40

• Reduced average handling time from 7 to 5 minutes without lowering quality scores

• Wrote 25 help center articles that cut repeat tickets on common topics by 20%

Served customers at the till and helped with stock and deliveries while studying.